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Home
About Us
About Company
Management
Compliance
Services
Information Technology
Consultancy
Manpower
Staffing
Call Centre
Privacy Policy
Clients
Gallery
Contact Us
info@sandha-company.com
000-000-000-00
Get in Touch
Call Centre
Home
Services
Call Centre
Voice – Inbound and Outbound
Customer Services including Queries and Complaints Management, Sales Campaigns Up Sell, Cross Sell and adding new accounts, Activation Services
Collections, Skip Tracing
Early, Mid and late stage customer service in B2B and B2C
Up Sell, Cross Sell and adding new accounts, Activation Services
Order taking, Reservations Advisory services, Fraud management
Non Voice Services
Back Office Services
Email, SMS, Social Media handling services, Webchat
Fault Rectification
Deployment of LCVs fitted with GPS, T&P items and trained manpower on 365 x 24 x 7 basis
Receive complaints from call center, visit consumer location and rectify the electric complaint falling within scope
Ensure that faults are removed/ rectified within 2 hours
Collect and record details related to outage, rectification carried out, meter details, material used etc
Tracking & Escalation
Locate nearest FRT through Vehicle Tracking System (VTS)
Track status of all complaints at a regular intervals
Auto SMS to consumer upon complaint resolution/closure
Auto SMS to client of “Out of Scope” complaints
Telephonic escalation to client officials for “Out of Scope” complaints
Tracking of escalated complaints till resolution
Under the Manpower Services
Deployment of LCVs fitted with GPS, T&P items and trained manpower on 365 x 24 x 7 basis
Receive complaints from call center, visit consumer location and rectify the electric complaint falling within scope
Ensure that faults are removed/ rectified within 2 hours
Collect and record details related to outage, rectification carried out, meter details, material used etc
Utility Consumer Complaint lifecycle